Delete Account

You have the right to delete your City-Flock account and all associated personal data at any time. This page explains step by step how to proceed and what happens during the process.

The deletion is carried out in accordance with GDPR (Art. 17 – Right to Erasure) and is generally irreversible.

1. Open the City-Flock app and log in

2. Tap the profile icon at the bottom right to access your profile

3. Tap the gear icon to open settings

4. Scroll down (if not immediately visible)

5. Tap 'Delete Account'

6. Confirm the deletion

After confirmation, the app starts account deletion. The authentication account and data linked to it are removed from production systems, and related files are processed for deletion in the same operation.

When deleting your account, the following data will be irreversibly removed:

• Your profile (name, profile picture, bio)

• Your authentication account and email address

• Reports, comments, reactions, and related images you created

• Saved places, matching, and route assignments linked to you

• SOS contacts, SOS sessions, and push tokens linked to you

• Feedback images and other user-linked files

For messages, the sender reference may first be removed; message content is then deleted according to the retention period for the relevant chat.

Some data may remain temporarily if it is still subject to a technical deletion cycle or is required for a legal obligation or the defense of legal claims:

• Messages without a sender reference until the relevant chat is routinely deleted

• Security and technical logs only while required for their purpose

• Backup data until the next technical overwrite cycle of the relevant provider

Such data is not used to continue providing your account.

• Production account data: deletion is executed immediately after your confirmation.

• Chat data: ended route chats and closed SOS chats are routinely deleted after seven days; older SOS session data is routinely deleted after 90 days.

• Backups and technical logs: deletion or overwrite follows the technical cycles of the providers used or the end of a legal retention obligation.

• The deletion is irreversible. You cannot restore your account or data

• Active matches or SOS connections may end when the account is deleted

• A website newsletter subscription is separate from the app account and must be ended separately through the unsubscribe link in the newsletter

• If you have problems or need support, please contact us before deletion

If you no longer have the app installed or experience technical problems, you can also request deletion via email:

Send an email to: info@city-flock.de

Subject: 'Account Deletion'

Content: Provide your registered email address and confirm that you wish to delete your account.

We will review the request and may require suitable verification to protect the account before carrying out deletion.

If you have questions about account deletion or need support, contact us:

Email: info@city-flock.de

We are happy to help you and answer all your questions about data protection and data deletion.